Pickup Pointe
An all-in-one system that runs the whole restaurant — ordering, POS, a custom website, marketing, delivery and digital signage, on hardware that comes in the box.
Overview
Pickup Pointe is an all-in-one platform that aims to cover the whole restaurant operation from a single back end: customer ordering, an Android POS tablet, card payments, a custom website, email and social marketing, gift cards and loyalty, a first-party delivery fleet, digital menu screens, and even AI phone agents. That breadth is unusual — most systems specialize in one area and bolt the rest on.
The piece that stands out for independents is the website. Rather than a shared template on a subdomain, Pickup Pointe builds each restaurant a custom site on its own domain, provisions SSL automatically, and layers on local SEO — structured data, FAQs and sitemaps — so the site is built to be found, not just to exist.
On pricing, Pickup Pointe runs a single Concierge plan from $125 to $250 per month depending on the add-ons a restaurant wants, plus a one-time setup fee of $600 to $800 depending on how custom and integrated the site is. Pickup orders are commission-free (0%) and delivery carries a low flat fee (around 6%). The plan includes a tablet and printer integration, which removes the upfront hardware cost that many setups start with.
It’s a younger platform than the largest incumbents, so its third-party integration marketplace is smaller, and a couple of newer touchpoints (like the self-order kiosk) are still rolling out. Because it does so much, there’s also more to set up than on a bare-bones system.
Notable features
A real website, not a template
Every restaurant gets a bespoke, individually-designed site on its own domain with automatic SSL — not the shared cookie-cutter microsite many platforms hand you. AI-generated local SEO (schema, FAQs, sitemaps) is built in.
Commission-free pickup
Pickup orders are 0% commission — you keep the whole ticket instead of feeding a third-party app. Delivery stays low and flat (around 6%) with clear, published percentages.
Configure ordering for any setup
One of the most flexible ordering engines available. Pickup, delivery, dine-in, curbside, catering, scheduled and multi-location orders each get their own menus, hours, fees, prep times and rules — so the system fits how your restaurant actually works. Where most platforms lock you into a fixed setup, Pickup Pointe adapts to almost any ordering configuration.
One tablet runs the floor
The plan includes a tablet and printer integration. Staff take and manage orders, edit availability, run cards on a Stripe Terminal reader, handle cash, and print receipts — from the one device.
Dine-in QR ordering, built in
Guests scan a QR code at the table to browse the menu and order without flagging down a server. A built-in QR-code generator is included too, so you can create and print codes for tables, flyers, windows and packaging — every scan tied straight back to your ordering.
Digital menu boards on a Firestick
Turn any TV into a live, branded digital menu board with the Fire TV app — grid, carousel, slideshow or video-wall, with a scannable order QR. Signage others sell as a pricey add-on runs here on cheap hardware.
AI that does real work
Import a whole menu from a photo or PDF, take orders by AI voice, and let AI (or human) phone agents answer the line and take orders — with call tracking that attributes revenue back to the call.
A growth engine, included
A full email marketing suite, automated social posting, Google Ads and Business Profile automation, gift cards, loyalty points and referral programs come with the platform instead of being upsold one add-on at a time.
Delivery your way
Use a first-party driver fleet with live GPS tracking, or hand deliveries to DoorDash Drive — not locked into a single delivery model or a single set of fees.
Deeper than a POS
Reservations and events, staff scheduling with a built-in time clock, inventory that decrements as orders come in, multi-location, and per-item tax control all live in the same system.
Scales from one shop to a franchise
Pickup Pointe works for a single independent and for multi-location groups and franchises alike. Owners get a bird’s-eye dashboard across every shop and location, and can run reports on any individual location — or the whole group — whenever they want. Built-in web traffic analytics show how each site is performing, too.
Pickup Pointe pricing & plans
| Plan | Monthly | Setup | Pickup fee | Delivery fee | What it adds |
|---|---|---|---|---|---|
| Concierge | $125–$250/mo | $600–$800 one-time | 0% | 6% | Custom website on your own domain, local SEO, dedicated phone line, email marketing suite, and tablet + printer integration |
Monthly price varies with the add-ons you choose, and setup with how custom and integrated your site is. Confirm current details on the vendor’s site.
Strengths & things to know
Strengths
- Genuinely all-in-one: ordering, POS, payments, a custom website, marketing, delivery and signage in one platform and one bill
- Tablet + printer integration included with the plan
- Custom, non-templated website on your own domain with built-in local SEO
- Commission-free pickup; low, published flat delivery fee
- AI menu import, AI voice ordering, and AI/human phone agents
- Built-in email marketing suite, social posting, gift cards and loyalty
- First-party delivery fleet with GPS, plus DoorDash Drive as a fallback
- Exceptionally configurable ordering — pickup, delivery, dine-in, curbside, catering and more, each with its own rules
- In-store dine-in QR ordering, plus a built-in QR-code generator
- Scales from a single shop to multi-location groups and franchises — a bird’s-eye dashboard with per-location reporting
- Built-in web traffic analytics for your restaurant’s site
Things to know
- Delivery orders carry a flat fee (around 6%) — only pickup is commission-free (0%)
- Younger platform: fewer third-party marketplace integrations than the largest incumbents
- Some newer touchpoints (self-order kiosk) are still rolling out
- The breadth means more to configure at setup than a minimal system
Who it suits
Everything from a single independent restaurant to multi-location groups and franchises — operators who want one system to run ordering, their website, marketing and hardware, with a bird’s-eye view across every location.
How Pickup Pointe differs from others
Pickup Pointe FAQ
What is Pickup Pointe?
Pickup Pointe is an all-in-one restaurant ordering and management platform. From a single system it handles online ordering, an in-store POS, card payments, a fully custom website, marketing, gift cards and loyalty, delivery, and digital menu screens.
How much does Pickup Pointe cost?
Pickup Pointe runs a single Concierge plan that ranges from $125 to $250 per month depending on the add-ons you choose, plus a one-time setup fee of $600 to $800 depending on how custom and integrated you want your site to be. Pickup orders are commission-free, and a tablet and printer integration are included.
Does Pickup Pointe charge commission on orders?
Pickup orders are commission-free (0%). Delivery orders carry a low, published flat fee of around 6%.
What hardware does Pickup Pointe include?
The plan includes a tablet and receipt-printer integration. Staff take and manage orders, edit availability, run cards on a Stripe Terminal reader, handle cash, and print receipts — all from the one device.
How customizable is Pickup Pointe’s ordering?
Very. Pickup Pointe supports pickup, delivery, dine-in (including QR ordering at the table), curbside, catering, scheduled and multi-location orders, and each can have its own menus, hours, fees, prep times and rules. It also includes a built-in QR-code generator. Where many systems force a fixed setup, Pickup Pointe adapts to almost any ordering configuration.
Does Pickup Pointe build a custom website?
Yes. Unlike template-based competitors, Pickup Pointe builds each restaurant a fully custom website on its own domain, with automatic SSL and built-in local SEO (structured data, FAQs and sitemaps) so the site is built to be found.
How is Pickup Pointe different from Toast or Square?
Pickup Pointe bundles a custom website, marketing, delivery and digital signage that Toast and Square typically sell as add-ons or do not offer, and it includes a tablet and printer integration with the plan rather than as a separate purchase.
Does Pickup Pointe handle delivery?
Yes. You can use Pickup Pointe’s own driver fleet with live GPS tracking, or hand deliveries to DoorDash Drive — so you are not locked into a single delivery model or set of fees.
Does Pickup Pointe work for franchises and multiple locations?
Yes. Pickup Pointe scales from a single independent restaurant to multi-location groups and franchises. Owners get a bird’s-eye dashboard across every shop and location and can run reports on any individual location — or the entire group — at any time. It also includes built-in web traffic analytics for each site.
What kind of restaurant is Pickup Pointe best for?
Anything from a single independent restaurant to multi-location groups and franchises. It suits operators who want one system — and one bill — to run ordering, their website, marketing and hardware, with a bird’s-eye view across every location.